Sales & Customer Support Manager

Singer Equipment Company Talent Acquisition•Elverson, PA

38d

About The Position

This is a pivotal leadership role within a sales-driven organization. The Sales and Customer Support Manager will help shape the future of how Singer Equipment Company serves its customers, supports its sales teams, arrives at efficient solutions and delivers operational excellence. This individual will play a key role in driving the next evolution of our support team — where structure, accountability, and teamwork align to deliver world-class customer experience. Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.

Requirements

Bachelor’s degree in Business, Management, or related field (or equivalent professional experience).
Minimum of 5-10 years of experience in a leadership role within a B2B sales or distribution environment.
Proven experience managing or leading a customer service, inside sales, or sales support team.
Demonstrated success in process development, training, and performance management.
Strong communication and interpersonal skills, with the ability to build trust across multiple teams.
Experience working with ERP and CRM systems (Prelude and HubSpot preferred).
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Valid driver’s license and ability to travel periodically to NYC and Paterson, NJ offices

Responsibilities

Lead, manage, and develop the Sales and Customer Support Team to achieve excellence in service, accuracy, and responsiveness.
Establish and maintain clear service standards, accountability metrics, and performance goals aligned with company and sales objectives.
Partner cross-functionally with Sales, Operations, and Equipment Specialists to ensure seamless customer experiences and internal collaboration.
Evaluate and implement process improvements that increase efficiency, accuracy, and ownership across the support team.
Oversee each support team’s order entry, quotation, and project support workflow to ensure timely, complete, and accurate processing through ERP and CRM systems.
Drive and coordinate continuous training, onboarding, and professional development for all team members, fostering a culture of curiosity, learning and improvement.
Serve as the key trusted point of escalation for complex or high-impact customer issues, ensuring timely resolution and communication.
Champion consistency and create SOPs in tools, systems, and reporting — including HubSpot, Prelude, and related sales enablement platforms.
Partner with the Director of Sales to identify opportunities for improved alignment between the sales and support teams.
Assess the future structure and capacity needs of the team, determining the path forward for potential tiering, specialization, or other enhancements to service delivery.