Customer Support Manager
Lumina Agency•San Antonio, TX
10d•$55,000 - $59,000
About The Position
We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values.
Requirements
- Strong leadership, communication, and organizational skills
- Ability to manage multiple priorities with a calm and strategic mindset
- Excellent problem-solving abilities and attention to detail
- Strong understanding of customer service principles and client relations
- Ability to analyze data and make informed operational decisions
- Proactive, reliable, and committed to delivering exceptional service
Responsibilities
- Lead and mentor the customer support team to deliver exceptional service
- Develop and implement support processes that improve productivity and client satisfaction
- Monitor performance metrics and identify opportunities for continuous improvement
- Handle escalated inquiries and provide clear, effective solutions
- Collaborate with internal teams to optimize communication and service delivery
- Ensure support operations align with company standards, goals, and best practices
- Maintain a professional, supportive, and solutions-oriented environment
Benefits
- Competitive salary of $55,000 – $59,000 per year
- Growth opportunities within a rapidly expanding organization
- Supportive and collaborative work environment
- Professional development and skill-building opportunities
- Full-time job position with long-term stability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
