Customer Support Manager

Alphabe Insight Inc•Riverside, CA

About The Position

We are seeking a highly organized and proactive Customer Support Manager who will oversee daily support operations, strengthen customer satisfaction, and ensure the delivery of exceptional service at every touchpoint. This role is ideal for someone who thrives in a structured, fast-paced environment and enjoys building streamlined processes that enhance customer experience. The Customer Support Manager will collaborate closely with internal departments to resolve issues effectively and maintain strong client relationships.

Requirements

Strong communication and organizational skills.
Ability to manage priorities, lead processes, and maintain professionalism in all interactions.
Problem-solving mindset with the ability to adapt to evolving customer needs.
Capacity to work independently and collaboratively across teams.
Attention to detail and a customer-focused approach.

Responsibilities

Lead, support, and coordinate customer service operations to ensure efficient and professional communication.
Manage incoming inquiries, oversee issue resolution, and maintain service-level expectations.
Develop and implement processes that improve the customer experience and internal workflow.
Serve as the point of contact for escalations, ensuring timely and accurate follow-up.
Maintain detailed documentation, reports, and performance metrics for continuous improvement.
Collaborate with cross-functional teams to align customer needs with company objectives.
Ensure that all customer interactions reflect Elevare Branding’s values and commitment to quality.