Sales Coordinator (Cotino®, A Storyliving by Disney™)

The Walt Disney Company•Palm Desert, CA

1d•Onsite

About The Position

Disney Signature Experiences champions new business development projects and growth initiatives, diversifying the Disney Parks, Experiences, & Products portfolio. Storyliving by Disney™ was launched in 2022, and Cotino®, a Storyliving by Disney™ community, is in the process being built in the heart of the Greater Palm Springs area. A Sales Coordinator for Storyliving by Disney™, Cotino® is an integral part of the sales value chain. This role plays a crucial part in the day-to-day operations of the sales process. This is a full-time position based on-site in Rancho Mirage, California, and reports to the Sales Operations Manager.

Requirements

Hospitality Experience.
Two (2) years of administrative assistant, front desk, or office environment experience.
Proficiency in Microsoft Office software (Teams, Outlook, Word, Excel, etc.)
Availability to work weekends, variable shifts, and holidays.
Proven experience in managing a high call volume, demonstrating exceptional phone etiquette, and efficiency in handling customer inquiries.
Valid California Driver’s License, and comfortability driving potential Cotino Residents from Sales Studio to model homes, lots, and other locations in Cotino® community.
Outstanding verbal and written customer service skills.
Ability to partner optimally and influence to reach efficient solutions through effective problem solving skills and strong decision-making skills.
Gregarious and dynamic personality, showing good judgment and experience handling confidential information.
Effective organization and time-management skills to prioritize and complete tasks on time with a strong attention to detail.
Ability to lift 20 pounds.
Adaptable and able to thrive in a dynamic, emerging business environment where fast-paced changes and working through ambiguity are integral.
High School diploma or equivalent

Nice To Haves

General knowledge of real estate and new home sales practices and principles.
Experience working with Events.
Proficiency in Salesforce, Zendesk or other CRM experience.

Responsibilities

Perform general administrative duties including, but not limited to, managing a high volume of calls, greeting visitors and guests, distribution of leads as well as routing inbound sales inquiries to the appropriate cast members.
Track office supplies and keep an updated inventory list.
Order and distribute supplies as they’re received.
Maintain a safe and clean professional work environment for all employees & guests.
Clean and restock the breakroom, showroom, model homes, and conference rooms throughout the day.
Host, greet and escort guests at the Sales Studio, model homes, and within Cotino® community.
Assist and interact while registering guests at the reception area and assist with initial introductions to other sales cast members.
Coordinate transportation services while transporting guests from the Sales Studio to model homes, Artisan Club, Cotino Bay, Town Center, and other points of interest within Cotino community.
Maintain sales model home tour log and advise security partners of any issues or concerns.
Keep the leadership team and partners informed of operational or guest concerns.
Complete opening and closing checklists for Sales Studio and model homes as well as print & make copies, file documents, stock model homes with sales collateral, beverages, etc.
Hand out pre-printed information to guests
Comfortably communicate to guests - general features and benefits of living at Cotino, Disney’s role at Cotino, and general information regarding the community and builders while deferring detailed questions to other sales cast members.
Show flexibility and creativity which are both key components of success in this role.