Sales Coordinator

Gulph Creek Hotels•Newtown Township, PA

3h•Onsite

About The Position

The Sales Coordinator/Admin performs clerical, administrative, and other duties to assist the Director of Sales and Marketing (DOSM) and Sales Managers in the operation of the Sales department. The role emphasizes maintaining guest service as the driving philosophy, responding promptly to guests' needs, and ensuring guest satisfaction. It involves developing added-value customer service programs, empowering hotel staff, and adhering to Gulph Creek Hotel Standards. The position also includes daily operations of the Sales department, including clerical and record-keeping duties.

Requirements

Prior Marriott / Starwood hotel experience
High School Diploma or equivalent required
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
Must be able to evaluate and select among alternative courses of actions quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace; include anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

Responsibilities

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Develops added-value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards
Aid and assist DOSM and Area sales Coordinator in preparation for Revenue Meeting and month end reporting.
Responsible for booking and servicing of meeting rooms and coordinating set ups and breakdowns with housekeeping.
Entry of rooming lists and group blocks into property management systems
Tours hotel guests
Creates and sends contracts
Utilize sales tracking systems
Input actual group pick up #s from the previous day’s group into sales tracking system.
Answer phones.
Check with Sales Team for any VIP arrivals that might require welcome letters.
Calls client’s who rooming lists and cut off dates are approaching.
Attend weekly Sales Meeting and take minutes.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Responsible for the daily operations of the Sales department including clerical and record keeping duties.