Sales Coordinator

Donohoe Hospitality Services Careers • Hanover, MD

21d • $19 - $21

About The Position

The Hotel at Arundel Preserve is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests. Compensation: $19-21 / hourly Position Summary: The Sales Coordinator provides clerical work pertaining to the Sales and Catering Dept. -- including building and assigning inquiries in the sales system; creating files in the turnover process; putting together banquet event order and 10-day report packets; and creating the sales schedule weekly. Daily duties include answering telephones, emails and email RFP's, questions, and direct calls to the appropriate person or take messages.

Requirements

• High School Diploma or equivalent required
• Should be able to type at least 35 wpm
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, Delphi, etc.]

Nice To Haves

• 1-2 years of hotel experience preferred
• Sales and/or catering experience helpful

Responsibilities

• Assist clients with guest room blocks or meeting room rental space
• Setting up and maintaining files; keep all files in an organized format
• Clerical work pertaining to the Sales and Catering Dept. -- including creating files in the turnover process; putting together banquet event order and 10-day report packets; and creating the sales schedule
• Answering telephones, emails and email RFP's, questions, and direct calls to the appropriate person or take messages
• Provide information on hotel; give site inspections
• Ability to show guest rooms; includes knocking, opening and preparing room (lights, air conditioner, radio)
• During the booking turnover process: distribute appropriate information both internally and externally
• Take weekly meeting minutes and distribute accordingly
• Create Monthly tracking forms and distribute
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
• Assist sales team with amenity forms and guest thank you letters, as needed
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Perform various other duties as assigned by Manager and/or Supervisor

Benefits

• Donohoe Hospitality Services is pleased to offer employees a comprehensive benefits package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and more!
• Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life both in and out of work.
• Minimum 32 hours/week to qualify.
• We also offer daily pay access, allowing you to receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED