Sales Coordinator

Pyramid Global Hospitality•Tampa, FL

12d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! What you will have an opportunity to do: Position Summary The Sales Coordinator supports the Sales & Marketing team by providing administrative, operational, and client-facing assistance to drive revenue and ensure exceptional guest experiences. This role plays a critical part in communication and execution, serving as a liaison between Sales and all hotel departments to ensure seamless coordination of group and event business. The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced hospitality environment.

Requirements

Previous hotel or hospitality experience preferred
Experience with Delphi, OnQ, or similar hotel sales systems preferred
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and as part of a team
Professional demeanor with strong customer service skills
Ability to stand and walk property during site tours
Ability to lift up to 25 lbs occasionally

Responsibilities

Answer incoming sales calls and respond to inquiries in a timely and professional manner
Distribute incoming leads to appropriate Sales Managers
Assign and track lead points within the sales system
Maintain and update client accounts in Delphi (or applicable CRM system)
Prepare contracts, proposals, banquet event orders, and supporting documentation as directed
Enter and manage rooming lists accurately and efficiently
Assist with preparing weekly sales reports, pace reports, and production reports
Maintain accurate file management for all group and event documentation
Conduct site tours for prospective clients as needed
Assist in coordinating client visits and VIP site inspections
Support event detailing and ensure proper internal communication
Monitor group cutoff dates, deposits, and contract deadlines
Provide timely follow-up with clients regarding reservations, rooming lists, and event updates
Serve as the primary liaison between the Sales Department and Operations, Front Office, Catering, Banquets, Revenue Management, and Accounting
Communicate group and event details clearly to all operational departments
Ensure accurate turnover of definite business from Sales to Operations
Assist in resolving discrepancies between departments regarding billing, rooming lists, event details, or client expectations
Participate in BEO and operations meetings as needed to support seamless execution
Ensure all sales files and documentation are complete and organized
Support monthly sales meetings and prepare necessary materials
Maintain inventory of sales collateral and marketing materials
Assist with special projects and initiatives to support revenue growth