Sales Coordinator

Commonwealth Hotels•North Canton, OH

10d

About The Position

Embassy Suites by Hilton Akron Canton Airport seeks a top-performing Hotel Sales Coordinator or Hotel Sales Administrator ABOUT US: Join Our Award-Winning Team at Embassy Suites by Hilton Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits. Why This Role? Working as a Hotel Sales Coordinator or Hotel Sales Adminstrator offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. You will enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience. What’s In It for You?

Requirements

A high school diploma or equivalent
1-2 years of experience in hotel sales, front desk, event planning, or customer service within the hospitality industry is often required.
Experience with handling contracts, reports, and sales documentation, as well as proficiency in Microsoft Office (Word, Excel, Outlook).
Strong interpersonal skills with previous experience in client communication, handling inquiries, and maintaining positive guest relations.
Applicants must be able to work weekends & holidays

Nice To Haves

Familiarity with hotel sales software such as other property management systems, is a plus.
Experience in coordinating meetings, banquets, or group bookings is beneficial.
Experience with social media, promotional campaigns, or local business outreach can be helpful for attracting new clients.

Responsibilities

Assist the sales team in generating leads, preparing proposals, and coordinating contracts to secure group bookings, corporate accounts, and events.
Act as a point of contact for clients, responding to inquiries, following up on leads, and ensuring customer satisfaction throughout the booking process.
Work closely with clients and internal teams to plan and execute meetings, conferences, and special events, ensuring all requirements are met.
Maintain accurate records in the hotel’s sales system, track room block usage, generate reports, and handle billing and invoicing related to sales activities.
Assist in marketing efforts by creating promotional materials, updating social media accounts, and supporting local networking events to attract business.
Liaise with the front desk, housekeeping, and food & beverage teams to ensure seamless service for group reservations and special events
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.