Sales Coordinator

Saybrook Point Resort & Marina•Old Saybrook Center, CT

84d•$22 - $24•Onsite

About The Position

Summary/Objective: The Sales Coordinator has an overall responsibility to perform administrative and operational duties that assist in the seamless operation of the sales department. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet each guest, enthusiastically and with a smile to create a friendly positive experience. A neat professional appearance must always be maintained, along with a respectful, open- minded demeanor to reflect the philosophy of the organization. Act as an ambassador for the brand including upholding Saybrook Point Resort & Marina service standards. Implement the brand service strategy and applicable brand initiatives in all aspects of the sales process and focus on building long-term, value-based customer relationships that enable achievement of the hotel sales objectives. Confirm all details to include events with accuracy in order to create BEO’s and Floorplans. Secure customer signature on all BEOs and distribute BEOs to operations within the time and parameters set forth by the department. Meet with clients for detailing appointments and set up detail calls with clients to ensure that all expectations are clearly set and all details are accounted for. Collect and process appropriate deposits/payments/final payments as outlined in sales contract. Input and manage group room blocks and properly communicate all guest requirements and expectations to operational departments by completing and sending out Group Resumes and attending weekly Group Resume Meeting. Attend and assist with hotel sponsored Group Tastings for contracted wedding clients. Work closely with Banquet Team, Culinary Team and attend BEO’s meetings to ensure guest satisfaction and clear communication of all event details. Review all details at that time to ensure accuracy and guest satisfaction. Preview all room set-ups to ensure that all details are correct. Be present at all weddings from two hours prior to start through the entrée course and work with Banquets to ensure accuracy and guest satisfaction. Maintain all sales files including electronic files and making file folders and labels for physical files. Produce sales kits; including Wedding, Social and Corporate Assisting with the office responsibilities, including, distribution of the daily change sheet, daily reader boards, weekly packet distribution and office filing. Participate in department projects as directed by Director of Sales Act as a support in maintaining the sales process by Returning inquiry phone calls and meet with walk-in guests as needed. Monitoring the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders Perform all other duties as assigned by management. Be fully aware of and comply with hotel policies and procedures as identified in the procedure manual and handbook. Adhere to all Health and Safety policies and procedures.

Requirements

Online savvy, with web, social media and e-commerce expertise.
Strong organizational and clerical skills
Positive interpersonal skills with a focus on teamwork
Ability to read and comprehend instructions and correspondence.
Full proficiency in Microsoft programs including Excel, Word.
Highschool Diploma or GED
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available days, evenings, weekends, holidays and extended hours as business dictates.

Nice To Haves

Lodging sales experience.
Administrative and/or clerical experience
Hotel industry work experience

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Maintain a neat professional appearance and a respectful, open-minded demeanor.
Act as an ambassador for the brand and uphold service standards.
Implement the brand service strategy and focus on building long-term customer relationships.
Confirm event details accurately to create BEOs and Floorplans.
Secure customer signatures on BEOs and distribute them to operations.
Meet with clients for detailing appointments and set up detail calls.
Collect and process deposits/payments/final payments as outlined in sales contracts.
Input and manage group room blocks and communicate guest requirements to operational departments.
Attend and assist with hotel-sponsored Group Tastings for wedding clients.
Work closely with the Banquet Team and Culinary Team and attend BEO meetings.
Review all details to ensure accuracy and guest satisfaction.
Preview all room set-ups to ensure details are correct.
Be present at weddings from two hours prior to start through the entrée course.
Maintain all sales files, including electronic and physical files.
Produce sales kits for Wedding, Social, and Corporate events.
Assist with office responsibilities, including distribution of daily change sheets, reader boards, and office filing.
Participate in department projects as directed by the Director of Sales.
Support the sales process by returning inquiry phone calls and meeting with walk-in guests.
Monitor the resolution of guest issues and channel them to property leadership.
Perform all other duties as assigned by management.
Comply with hotel policies and procedures.
Adhere to all Health and Safety policies and procedures.