Sales Coordinator (On-Property)

Fairfield Inn and Suites Dulles Airport•Sterling, VA

19h•Onsite

About The Position

The Fairfield Inn & Suites Dulles Airport, managed by Vista Host Management & Development Company, is conveniently located near Washington Dulles International Airport, providing easy access for both business and leisure travelers. With 100+ spacious rooms and suites, the property offers a complimentary airport shuttle, free hot breakfast, and modern amenities designed to ensure a comfortable stay. Situated just a short drive from popular attractions like the Steven F. Udvar-Hazy Center of the National Air and Space Museum and downtown Washington, D.C., our hotel is an ideal base for exploring the area while enjoying the consistent quality and warm hospitality that Fairfield Inn & Suites is known for. The Sales Coordinator combines both administrative and sales skills to support the sales team in booking and organizing group and transient business. This role involves managing client relationships, coordinating events, and ensuring that all client requirements are met effectively. The position is ideal for someone who excels at communication, organization, and delivering exceptional service.

Requirements

Must be able to communicate effectively in English, both written and verbally.
Must be able to lift up to 20 lbs.
Strong organizational skills and attention to detail.

Nice To Haves

Experience in sales or customer service is preferred, especially in a hospitality setting

Responsibilities

Answer phones and engage with walk-in guests with an upbeat and friendly attitude, ensuring a welcoming experience.
Conduct tours of the hotel and meeting spaces, showcasing facilities and services to prospective clients.
Assist in negotiating room rates and other hotel services, communicating booked groups to hotel management, and supporting contract negotiations.
Provide comprehensive support to clients, from initial contact through the completion of their event, acting as the primary point of contact.
Consistently communicate with all team members, serving as the liaison between departments and clients to ensure a seamless guest experience.
Collaborate with the sales team to assess departmental progress, adapt sales strategies, and enhance sales efforts.
Coordinate customer specifications with other departments, responding quickly to customer comments, issues, and requests.
Maintain organized and legible records, files, and documentation to ensure accurate client communication and follow-up.
Reach individual booking revenue goals by selling, negotiating, prospecting, and marketing the hotel across social media channels.
Prepare contracts, proposals, rate agreements, and other necessary documentation, coordinating with relevant hotel departments.
Resolve issues, complaints, and problems to ensure high-quality service and customer satisfaction.
Perform other duties as assigned by management to support overall sales objectives.