Sales Coordinator

Choice Hotels Int. Inc. • Sunnyvale, CA

50d • $26

About The Position

Provides the director and managers of sales, catering and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

Requirements

• High school diploma required, associate's degree preferred
• Minimum one - three years hotel experience preferred
• Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera
• Strong verbal and written communication skills
• Strong mathematical skills
• Local market knowledge preferred
• Able to collaborate effectively in a team environment
• General knowledge of contract laws a plus
• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Responsibilities

• Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:
• Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
• Producing reports and communications as needed
• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
• Assists with developing and implementing strategies for achieving group, convention and catering sales goals
• Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business
• Supports managers with convention planners, sales account managers and clients on their needs
• Assists Sales with prospective customers
• Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
• Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards
• Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
• Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
• Prepares reports as necessary to improve management decision making and critical evaluation of work activities
• Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Compensation $26.00/hr
• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
• Vacation pays, personal holiday pay
• 8 Paid Holidays
• Hotel discounts
• Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive,
• Daily meals provided
• More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED