Sales Coordinator - The Benson Hotel
About The Position
A Modern Pioneer’s Retreat at the Heart of Colorado Innovation. Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish. Why You'll Love Working at SageExceptional Benefits & Perks:Explore & SaveEnjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.Join a Culture That Celebrates YouAt Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.Ready to be part of something extraordinary? Let's create the future of hospitality together. Job Overview Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Requirements
- High school diploma or vocational secretarial.
- Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
- Alphabetizing, grammar and punctuation skills.
- Standard business letter formats.
- Strong editing skills.
- Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
- Able to read contracts and letters.
- Able to use computers.
- Excellent attention to detail and multi-tasking skills.
Nice To Haves
- Previous sales, hospitality, and secretarial experience preferred.
Responsibilities
- Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
- Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
- Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
- Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
- Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
- Work with sales personnel to achieve required sales team goals.
- Have current knowledge of hotel rates, strategies, discounts and promotions.
- Assist with completing any required sales reports.
- Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
- Assist hotel with implementing hotel specific selling strategies.
- Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
- Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
- Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
- Display a neat, clean and business-like appearance at all times.
- Creates monthly social hour calendar with the Director of Sales.
- Assists the Sales department with monthly luncheons, client events, etc.
- Conduct walk-in tours
- Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
- Work with EBC on all group turnover and proper execution of the groups.
Benefits
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
- Free On-Site Covered Parking
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
