Sales and Marketing - Sales Coordinator

Human Resources•West Lake Hills, TX

About The Position

We are seeking an organized, service-driven Sales Coordinator to support our Sales and Events team by streamlining daily operations and maximizing business opportunities. In this role, you will serve as a key administrative and communication hub for the department, assisting with proposals, contracts, reports, VIP coordination, and guest inquiries. The ideal candidate is detail-oriented, proactive, and confident juggling multiple priorities while delivering a high level of professionalism and guest satisfaction.

Requirements

One to two years of customer service experience, preferably in a hotel or hospitality environment
Strong communication and interpersonal skills with the ability to work with diverse guests and stakeholders
Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks
Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning hotel software systems; Delphi experience preferred
Ability to perform basic math calculations for reporting and administrative tasks
Ability to remain calm, professional, and solution-oriented in a fast-paced or high-pressure environment
Ability to work independently and collaboratively as part of a team
Flexibility to work varying schedules, including weekends and holidays, based on business needs
Commitment to maintaining a professional appearance and demeanor

Nice To Haves

Previous hotel or hospitality sales support experience
Familiarity with Agency360, STR, CoStar, or similar reporting tools
Experience supporting budgeting, productivity reporting, or large-scale sales meetings

Responsibilities

Greet guests and callers in a warm, professional manner and respond to inquiries regarding the hotel, amenities, and local attractions
Serve as the primary lead catcher by qualifying, entering, and assigning sales opportunities to the appropriate Sales Manager
Prepare and distribute sales-related documents including proposals, contracts, site visit alerts, and turnovers
Assist with sales research, customer mailings, competitive analysis, and planning activities
Maintain accurate sales, reservation, and account data across multiple platforms including Delphi, SynXis, CVENT, Sertifi, PartnerNet, and Amadeus
Update and maintain collateral and information on sales channel partner portals
Run and prepare weekly, monthly, quarterly, and annual sales reports, including pace, production, and productivity reports
Coordinate with internal departments to support guest needs, VIP arrivals, special events, and group meetings
Manage in-house meeting requests, prepare and distribute BEOs, and support group room coordination
Facilitate VIP amenities in collaboration with the Group Rooms Coordinator
Organize and support monthly sales meetings and departmental appreciation efforts
Maintain office par levels and order supplies, promotional items, and collateral
Handle guest concerns within scope of authority and escalate issues as needed
Follow all safety policies and procedures and report any safety concerns or unusual incidents promptly