Sales Coordinator PNW

Pursuit Collection

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The sales coordinator will provide sales support, assist the Pacific NorthWest "("PNW") sales managers and internal team, and act as a point of contact between sales personnel, customers and staff. The sales coordinator is part of the overall PNW sales team ROLE & RESPONSIBILITIES Respond quickly and efficiently to all in-coming sales inquiries, customer requests and follow up Manage shared inboxes, answering and disseminating emails and communications Field calls using telephones and computerized guest registration system to book rooms, tours/transportation, activities and other travel itinerary needs for PNW properties Continuously work to enhance the client experience by identifying opportunities for improvement in service, satisfaction levels and product offerings Sell our properties and products to clients that do not fall under a Sales Manager; upselling when available Coordinate and facilitate all sales contracts (travel trade, regional, weddings and affiliates) Work closely with RevMax team to coordinate trade block, client requests and client sales reports Responsible for administrative duties and sales support, reporting or other documentation for the sales team as requested Provide administrative support across assigned Pursuit geographies (as needed) through effective communication with Sales Managers and internal teams Coordinate with marketing teams, both local and B&B, to create and order collateral and SWAG Lead holiday gift acquisition and shipping as well as annual client appreciation gifts and events Liaise with internal Pursuit departments (Reservations, Operations, Accounting etc.) as required to solve client challenges and issues Meet and greet travel trade and regional groups as required – traveling to our locations may be required Organize and assist with fulfilling all familiarization tours, receptions, site inspections, and other events for travel trade and regional; in-person participation may be required Assist with onsite support, event management, operations & day of event execution as needed Maintain the Pursuit CRM system (Delphi.fdc and Salesforce) for the PNW Sales Team Responsible for reconciling and balancing systems by entering actuals on a monthly, quarterly, and annual basis to ensure revenue alignment across all platforms for regional and travel trade segments Assist and support other coordinators with the goal of creating a cohesive team environment Support the sales operations team with any projects and or tasks that require additional support Overall view of role: October to May – primary focus is contracting, client responses, securing client space, reporting May to September – support sales with onsite visits, FAM tours, meet and greets and inputting actuals Acts as a sales support contact in the absence of Sales Managers for colleagues and clients

Requirements

Bachelor’s degree in tourism/business, or equivalent in work experience preferred
The ideal candidate will possess tourism related business experience but consumer products experience would be acceptable
Ability to work independently, or in group setting
Self-motivated, detail oriented professional
Strong interpersonal skills
Strong oral and written communication skills
The ability to see multiple projects and tasks through to completion on a timely basis
Possesses strong administration and organization skills with a team approach on all projects
Computer literate, comfortable with Microsoft Office Suite. Familiarity with a Property Management System and Customer Relations Management system an asset
Must be able to work some overtime and enjoy working with a team in a busy, fast-paced environment.
You are an independent worker who takes initiative, a self-starter
You are a highly detail-oriented person, who possesses strong administration and organizational skills.
You are resourceful, resilient, and adaptable with the ability to see multiple projects and tasks through to completion on a timely basis.
Must communicate clearly, both verbally and in writing, with a solid attention to detail.
Must bring a keen eye for detail, organization, safety and cleanliness to improve PNW operations
Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
Must exhibit a real curiosity about the business for PNW and for Pursuit overall
Must ask good questions and drill down into details to improve the business
Must process information quickly and take initiative to recommend solutions to challenges
Must stay cool under pressure by being resilient, adaptable and flexible. You enjoy working with a team in a busy, fast-paced environment.
Some overtime may be required based on business levels.

Nice To Haves

Familiarity with a Property Management System and Customer Relations Management system an asset

Responsibilities

Respond quickly and efficiently to all in-coming sales inquiries, customer requests and follow up
Manage shared inboxes, answering and disseminating emails and communications
Field calls using telephones and computerized guest registration system to book rooms, tours/transportation, activities and other travel itinerary needs for PNW properties
Continuously work to enhance the client experience by identifying opportunities for improvement in service, satisfaction levels and product offerings
Sell our properties and products to clients that do not fall under a Sales Manager; upselling when available
Coordinate and facilitate all sales contracts (travel trade, regional, weddings and affiliates)
Work closely with RevMax team to coordinate trade block, client requests and client sales reports
Responsible for administrative duties and sales support, reporting or other documentation for the sales team as requested
Provide administrative support across assigned Pursuit geographies (as needed) through effective communication with Sales Managers and internal teams
Coordinate with marketing teams, both local and B&B, to create and order collateral and SWAG
Lead holiday gift acquisition and shipping as well as annual client appreciation gifts and events
Liaise with internal Pursuit departments (Reservations, Operations, Accounting etc.) as required to solve client challenges and issues
Meet and greet travel trade and regional groups as required – traveling to our locations may be required
Organize and assist with fulfilling all familiarization tours, receptions, site inspections, and other events for travel trade and regional; in-person participation may be required
Assist with onsite support, event management, operations & day of event execution as needed
Maintain the Pursuit CRM system (Delphi.fdc and Salesforce) for the PNW Sales Team
Responsible for reconciling and balancing systems by entering actuals on a monthly, quarterly, and annual basis to ensure revenue alignment across all platforms for regional and travel trade segments
Assist and support other coordinators with the goal of creating a cohesive team environment
Support the sales operations team with any projects and or tasks that require additional support
Acts as a sales support contact in the absence of Sales Managers for colleagues and clients