Sales Coordinator (Facilitator)

LEZZER LUMBER•Lower Paxton Township, PA

6d•Onsite

About The Position

The Sales Project Coordinator (Facilitator) position is responsible to assist all areas of the sales transaction. The position provides service and support to customers and the retail location Outside Sales Representative staff.

Requirements

Strong organizational skills
Excellent analytical, reasoning and judgment as to quickly resolve customer service issues.
Detail oriented.
PC/data entry skills.
Knowledge of basic math concepts as to calculate board footage conversion and delivery order weight.
Two to Three years’ experience in the customer service industry.
Excellent communication skills with a strong aptitude for customer service.

Responsibilities

Accepts order or quote specifications from customers or OSRs, either in person, on the telephone, or via a listing.
Enters customer orders or lists as load tallies or quotes on the In-store system.
Verifies material on-hand with required ship dates and notifies appropriate location personnel to acquire materials.
Schedules the delivery of customer orders.
Maintains customer quote files.
Prepares and completes return tallies/refunds.
Communicates with customers and OSRs regarding inventory status and price.
Performs as a liaison between the OSR and customers to resolve problems or complete customer service requirements.
Services walk-in customers in the contractor sales area.
Assists estimators with customer specifications.
Communicates with OSRs and center management opportunities to improve service.
Coordinates with the Receiving Clerk for the shipment of received special order merchandise.
Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Location Manager.
Knows and practices safe and proper lifting, carrying and material maneuvering practices.