Kitchen & Bath Sales Coordinator (Facilitator)

LEZZER LUMBER•East Hempfield Township, PA

About The Position

Kitchen & Bath Sales Coordinator Who We Are Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania. What We Do Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion. Benefits that Matter: Generous Paid Time Off Paid Holidays Performance Incentive Bonus Medical Insurance (Dental & Vision) Career Opportunities for Advancement 401K Plan with Both Traditional and Roth Options Available Employee Discount Recognition and Rewards for a Job Well Done! Summary: The Kitchen and Bath Sales Coordinator (Facilitator) position is responsible to assist all areas of the sales transaction. The position provides service and support to customers and the retail location Kitchen and Bath Salesperson staff.

Requirements

Strong organizational skills
Excellent analytical, reasoning and judgment as to quickly resolve customer service issues.
Detail oriented.
PC/data entry skills.
Knowledge of basic math concepts as to calculate board footage conversion and delivery order weight.
Two to Three years’ experience in the customer service industry.
Excellent communication skills with a strong aptitude for customer service.

Responsibilities

Accepts order or quote specifications from customers or Kitchen & Bath Salesperson, either in person, on the telephone, or via a listing.
Enters customer orders or lists as load tallies or quotes on the In-store system.
Verifies material on-hand with required ship dates and notifies appropriate location personnel to acquire materials.
Schedules the delivery of customer orders.
Maintains customer quote files.
Prepares and completes return tallies/refunds.
Communicates with customers and Kitchen & Bath Salesperson regarding inventory status and price.
Performs as a liaison between the Kitchen & Bath Salesperson and customers to resolve problems or complete customer service requirements.
Services walk-in customers in the contractor sales area.
Assists estimators with customer specifications.
Communicates with Kitchen & Bath Salesperson and center management opportunities to improve service.
Coordinates with the Receiving Clerk for the shipment of received special order merchandise.
Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Location Manager.
Knows and practices safe and proper lifting, carrying and material maneuvering practices.