Sales Consultant

La-Z-Boy • O'Fallon, IL

1d • Onsite

About The Position

Join our dynamic team at La-Z-Boy and embark on a rewarding career where your ambition drives your success. This role offers competitive earnings potential, including an hourly base wage plus uncapped commissions on all sales. You will be responsible for creating sales by providing exceptional customer service and utilizing your knowledge of the La-Z-Boy selling process, products, and services. The goal is to foster long-term customer relationships that lead to increased sales and profitability. You will also develop an awareness of interior design through practical experience, observation, and interaction with a La-Z-Boy Designer. La-Z-Boy has redefined furniture with a modern, elevated, and stylish approach, and we are seeking someone who can match that energy on the sales floor. This is an opportunity to leverage your natural charm, eye for design, and competitive drive to achieve real results and income. The position involves guiding high-end clients through a premium sales experience, creating inspired spaces with world-class furniture and décor, and curating luxury looks while earning commissions with no ceiling.

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
• Ability to pass background and drug screen.
• Candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role (if travel / driving is required).

Nice To Haves

• Bachelor’s degree in Business or a related field
• Experienced in sales or retail (luxury experience = a major plus)

Responsibilities

• Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store
• Provide the highest level of customer service to all current and future customers
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow‐up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• Maintain a positive working relationship with all store employees
• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
• Help promote and champion a culture of sales and service
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for accurately completing daily On‐Point system logs
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Consistently schedule deliveries with customers
• Responsible for opening and closing of the store

Benefits

• Health Insurance through Blue Cross/Blue Shield
• Optum for Prescriptions
• In-Network Dental Insurance
• Vision Insurance
• Paid Vacation (two weeks’ prorated as a new hire)
• 401k with company match of up to 6%
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
• Tuition Reimbursement (may receive up to $5,250 per calendar year)
• Employee Assistance Program (Free to all employees!), including Counseling sessions, Financial and legal resources
• 9-11 paid holidays each year
• Personal time (non-exempt only) or state mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees