Sales Consultant

Mp Rpo•Yarmouth, MA

About The Position

As a Sales Consultant, you are the first point of contact for customers, serving as both a trusted appliance advisor and brand ambassador. This role requires a dedication to customer satisfaction, and meeting sales objectives. Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Requirements

High school diploma or equivalent relevant experience is required.
At least year of Sales experience required.
Strong verbal communication skills

Responsibilities

Customer Relations Conduct all interactions with sincerity, honesty, and a genuine interest in customers' needs and lifestyle.
Promptly greet and engage customers, listen attentively to understand their needs, and provide knowledgeable advice on our exclusive brands.
Handle customer concerns with empathy and professionalism, escalating to management as necessary to ensure satisfaction.
Answer calls promptly and courteously, making every effort to meet the caller's inquiries Sales Set and pursue individual sales goals, striving to exceed the standard Offer additional value by presenting related service contracts Provide accurate quotes and maintain records of customer interactions.
Conduct proactive follow-ups to enhance customer satisfaction and encourage long-term relationships.
Administration Accurately and thoroughly complete all sales documentation as directed by management.
Adhere to the established sales process, carefully documenting every stage of the transaction.
Ensure all sales agreements are error-free and maintain a record of each transaction.
Communication Collaborate with Service and Parts Departments to ensure a seamless customer experience.
Keep the Sales Manager informed of any issues or complaints that may impact customer satisfaction.
Proactively communicate schedule changes and customer delivery timelines.
Report to management any situations that could affect the safety, integrity Facility Help maintain company's high standards of cleanliness in your department and work areas.
Support a welcoming environment by ensuring customer reception and waiting areas are tidy and well-presented.