Sales Consultant II - Portland, OR

Sysco•Portland, OR

1d•Hybrid

About The Position

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. They provide full-spectrum hospitality and distribution solutions at Guest Supply®, manufacture award-winning personal care amenities at Gilchrist & Soames, and create smarter textile solutions at Manchester Mills, serving over 25,000 hotels in more than 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco, a global food and beverage distribution company with thousands of employees and the 13th largest sales organization worldwide. The Sales Consultant is an outside sales representative responsible for promoting the Company’s products and services by building relationships with new and existing customers. The role involves utilizing consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E, and MRO products to hotels, management groups, and other markets within an assigned territory. The primary goal is to help customers succeed while achieving the Company's sales and profit goals. Sales Consultants receive a base salary and have the opportunity to earn quarterly bonuses based on KPI achievement.

Requirements

Bachelor’s degree in Sales, Marketing or Business preferred.
3 - 5 years sales experience with proven record of sales success and history of accomplishments.
Excellent communication (verbal and written), interpersonal and professional interactive skills as necessary to perform at a high level.
Ability to communicate clearly via email and phone and effectively present information and respond to questions from management and associates.
Capable of working with others in a proactive and constructive manner.
Excellent organizational and project management skills, including planning, prioritizing and executing multiple initiatives autonomously while shifting priorities as necessary.
Uses time effectively.
Strong in person presentation, negotiation and closing skills with customers and prospects.
Ability to think creatively and be solution driven.
Active listening skills to understand and interpret solution driven selling.
Aptitude for processing information and incorporating feedback for interactive business conversations.
Capacity to convey ideas effectively and sell a variety of products.
Professional demeanor, vibrant personality, and ability to instill trust with people.
Goal-oriented and driven self-starter who can work within a team environment and strive to be the best.
Familiarity with general finance concepts is required.
Respond promptly to customer needs.
Solicit customer feedback to improve service.
Identify and resolve problems in a timely manner.
Gather and analyze information skillfully and develop alternative solutions as needed.
Display willingness to make decisions.
Exhibit sound and accurate judgment.
Make timely decisions.
The ability to approach others in a tactful manner.
React well under pressure.
Accept responsibility for own actions.
Follow through on commitments.
Demonstrate exceptional work habits, including punctuality and consistent attendance related to job role and customer and all company meetings, functions and conferences.
Ensures work and customer requirements are covered when absent.
Computer literacy, including familiarity in handling and maintaining a customer database and skills that include Microsoft Office 365 (Word, Excel, Power Point, and Outlook) and Internet navigation.
Familiarity with analytical software tools and CRM systems.
Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.
If working remote, must have reliable internet connection and required software to ensure timely communications.
If working remote, have a dedicated workspace free of any distractions, including noise, to participate in customer or conference interactions in a business-friendly environment.

Nice To Haves

Experience in hospitality or supply/distribution sales preferred.
Experience in relationship sales managing new and existing customer opportunities and up-selling preferred.
Experience with trip planning, territory routing and account prioritization preferred.

Responsibilities

Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts.
Make sales calls and presentations to develop and maintain a solid customer relationship to increase sales and category penetration.
Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
Coordinate with other departments as appropriate to meet or exceed customer expectations.
Accurately forecast sales results and trends for a specific territory, group of accounts, etc.