SALES & CLIENT EXPERIENCE COORDINATOR
About The Position
As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul. Longwood Gardens is seeking a Sales & Client Experience Coordinator to support our sales team with CRM management, contract administration, and revenue operations. This individual will ensure a seamless client journey from inquiry through booking.
Requirements
- A minimum of 3 years of corporate, catering, or hospitality sales experience in a hotel, Luxury venue, or event environment
- Working knowledge of the full sales lifecycle: lead response, proposals, contracts, and operational handoffs
- Professional, polished communication skills with the confidence to interact directly with planners and executive-level clients
- Strong organizational skills with exceptional attention to detail and follow-through
- Proficiency in CRM/event systems and Microsoft Office
- Experience supporting proposals, presentations, contracts, and financial processes including deposits and reporting
- Collaborative, hospitality-driven approach focused on delivering seamless, elevated client experiences
Responsibilities
- Draft and prepare contracts for sales team
- Manage space assignments in event management systems
- Track leads in CRM and monitor response times to prevent opportunities from aging
- Maintain organized digital contract files
- Serve as first point of contact for event inquiries
- Coordinate site tour logistics and client experience details
- Manage Director of Event Sales' calendar
- Create client-facing presentations and proposals
- File contracts once actualized and maintain organized digital records for finance and operations
- Process client payments and deposits
- Generate monthly and quarterly sales reports as directed
- Ensure seamless handoffs between sales teams and operations team
- Support market research to identify prospective clients
- Assist with outbound prospecting campaigns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
