Sales Call Center Specialist-1

ChenMed

20h • $17 - $24 • Remote

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Sales Call Center Specialist will engage with potential members through phone contact, scheduling VIP tours in our medical centers. The incumbent in this role is responsible for adding new members by communicating and demonstrating the organization’s entities major points of difference. He/She will educate prospective members about our medical centers and services offered through telephone conversations. Through scheduled tours, potential new members will be able to see our centers and meet with our Membership Development team before becoming patients.

Requirements

• Knowledge of Medicare and Medicare Advantage programs preferred.
• Proficiency with computer and web-based applications.
• Knowledge of Salesforce is a plus.
• Fluent written and oral English knowledge; bilingual (Spanish or Creole) is a plus.
• Strong verbal communication skills including active listening.
• Proficiency with Microsoft Office Products (i.e. Word, Excel, PowerPoint).

Responsibilities

• Handles inbound calls from potential new members that are initiated by local sales and marketing initiatives and campaigns that drive traffic into inbound phone lines.
• Maintains acceptable call metrics and performance standards, including effectiveness, efficiency and quality.
• Handles inbound calls from potential new members generated from TV, marketing and events.
• Schedules VIP tours of our medical centers.
• Invites prospects to local community events as requested.
• Grows and nurtures potential members toward becoming new patients.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees