Sales BDC Coordinator

Paul Miller Inc.

About The Position

Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join the Paul Miller BMW Team today!

Requirements

HS Diploma / GED equivalent
Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists
Strong organizational skills, with the ability to effectively multi-task.
Must be reliable, dependable.
Outgoing personality, ability to influence customers to schedule appointments.
Extremely customer service oriented.
Excellent written and oral skills.
Experience in previous automotive dealerships.
Basic knowledge of computers.

Responsibilities

Utilize strong communication skills to answer customer internet inquiries by both email and phone.
Handle all incoming and outgoing phone calls and emails.
Handle our customer contacts through e-leads, service, follow-up and lead generations.
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
Schedule sales/service appointments and reschedule no-show customers.
Contact customers based on current marketing incentives.
Follow up in a manner that results in the customer visiting the dealership.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Interacting with customers as well as members of all dealership departments.
Ability to take direction and work cooperatively with all members of the sales team.