Findlay Acura Sales BDC Agent

Findlay Acura•Henderson, NV

20d

About The Position

Findlay Acura is a premier new car dealership committed to providing a seamless car buying experience to our valued customers. We are proud of our dedicated team and our reputation for exceptional service. Position: Business Development Center (BDC) Agent Job Type: Full-Time

Requirements

Previous experience in a BDC role, preferably in the automotive industry.
Experience with CDK Eleads CRM software.
Proficient in using data mining software to gather and analyze customer data.
Strong understanding of customer service techniques.
Excellent verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Results-driven with a focus on achieving sales goals.
High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.

Responsibilities

Lead Management: Handle all incoming internet email leads and internet phone leads.
Customer Communication: Contact potential and existing customers through calls, texts, or emails to set up appointments or provide information about our products and services.
Appointment Setting: Schedule sales appointments and coordinate with the sales team.
Data Management: Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Utilize data mining tools to uncover new sales opportunities.
Follow-ups: Ensure timely follow-up with customers who have shown interest in our products and services.
Collaboration: Work closely with sales staff to maximize sales opportunities.
Performance Metrics: Meet or exceed monthly quotas and other key performance indicators set by management.