Sales Associate - AutoNation Volkswagen Carlsbad

United Fidelity Bank • Carlsbad, NM

1d • Onsite

About The Position

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key. AutoNation is redefining the car-buying experience and needs driven, customer-focused professionals. With nationwide inventory and a supportive team, associates will have everything needed to succeed. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, they offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, AutoNation has raised over $40 million for cancer-related causes, demonstrating a commitment to making a positive difference in the lives of Associates, Customers, and communities. AutoNation is committed to creating a diverse, equitable, and inclusive environment in the workplace and the services they provide, welcoming candidates from all backgrounds. They value innovation, teamwork, and a commitment to making a positive impact in the world. AutoNation is the biggest and most renowned automotive retailer in America, a proud member of the Fortune 150, and is undergoing a multi-year digital transformation to revolutionize the industry.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Sales or customer service experience preferred
• Prior sales experience, retail preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions
• Provide information
• Help guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience
• Help customers select their perfect vehicle
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations
• Close the deal
• Provide an exceptional customer experience both before and after purchase
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive benefits
• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED