Sales Associate, HOKA (Seasonal)

Deckers Brands•Boston, MA

49d•$18 - $18•Onsite

About The Position

Seasonal Sales Associate About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight. At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships. Summary Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. It’s your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. You also know how to communicate the HOKA brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Associate, you operate as part of dynamic team and you cooperate to achieve business goals. This is a seasonal position, lasting for 2-5 months. Description As a HOKA Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone. In your role as a Sales Associate, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards. You also maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As a HOKA Sales Associate you understand that you are an integral part of a team; you report to work on time and notify your Store Manager in advance if you will be late or absent.

Requirements

Two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Flexibility of schedule and hours to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Responsibilities

Create personalized shopping experiences for our customers that drive brand loyalty.
Greet customers promptly and courteously as they enter the store.
Ensure that all customer questions are addressed accurately and responded to before they leave.
Provide exceptional service from start to finish, including effectively communicating our return policy.
Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code.
Provide exceptional customer service to both our in-store customers and those who call on the phone.
Operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards.
Maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
Practice safety-consciousness and respond to theft in accordance with our policies.
Report to work on time and notify your Store Manager in advance if you will be late or absent.