Sales Associate, HOKA

Deckers•Dallas, TX

3d•Onsite

About The Position

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together. SUMMARY Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service. DESCRIPTION As a Sales Associate, you create personalized shopping experiences that educate our customers about the HOKA Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and technologies. You engage knowledably with customers and ensure that all questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions. You assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You maintain a clean and well organized back-stock and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety consciousness and respond to theft in accordance with our policies. You report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent. CORE COMPETENCIES As an effective Sales Associate, you know how to: Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program. Prioritize Brand and product knowledge training and share this knowledge in customer interactions Communicate effectively with customers, team members, management, and corporate stakeholders. Contribute to a team and cooperate to achieve goals. Multi-task in a fast-paced environment. Respond to problems or difficult situations with professionalism. Think critically to solve problems and approach challenges with agility.

Requirements

High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.

Nice To Haves

Two (2) years retail experience preferred.

Responsibilities

Create personalized shopping experiences that educate our customers about the HOKA Brand and products.
Understand the importance of being a HOKA Expert and stay current on all products and technologies.
Engage knowledably with customers and ensure that all questions are addressed accurately and responded to before they leave the store.
Maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
Assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
Maintain a clean and well organized back-stock and employee break area, which includes daily vacuuming, sweeping, and dusting.
Practice safety consciousness and respond to theft in accordance with our policies.
Report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders.
Contribute to a team and cooperate to achieve goals.
Multi-task in a fast-paced environment.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.