SLA
About The Position
SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need. Show the ability to meet and exceed sales/loan goals and other related quota. Keeps work area clean and organized per store and OSHA standards. Performs buying, selling and loan transactions. Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices. Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism. Effectively communicate pawn/loan/buys/sells company policies and legalities to customers. Communicates and works with all senior staff and managers, displaying respect and professional communication.
Requirements
- Oral Communication Skills
- Written Communication Skills
- Interpersonal Skills
- Customer Relations
- Customer Service
- Muti-tasking ability
- Cash Handling (basic math)
- Sales Experience
- Knowledge in jewelry, gemstones, precious metals and or Hard Goods
- Computer Literacy
- Ability to communicate in English verbally and written.
- Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.
Nice To Haves
- Customer Service: 1 year (Preferred)
- Cash handling: 1 year (Preferred)
- Do you speak any other languages other than English.
Responsibilities
- Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need.
- Show the ability to meet and exceed sales/loan goals and other related quota.
- Keeps work area clean and organized per store and OSHA standards.
- Performs buying, selling and loan transactions.
- Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices.
- Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism.
- Effectively communicate pawn/loan/buys/sells company policies and legalities to customers.
- Communicates and works with all senior staff and managers, displaying respect and professional communication.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
