Sales Associate (Toyota of Bellingham)

Go Auto•Bellingham, WA

About The Position

Sales Associate - Toyota of Bellingham Primary Responsibilities Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP Support the efforts of all coworkers towards meeting our core values Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers Comply with Go Auto’s policies and Employee Code of Conduct Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company Be a leader in your own role and assist others in their growth, development and sense of community with the team Protect the legal and financial welfare of the dealership Maintain the utmost legal, moral and ethical standards with all customers and coworkers Attendance at Go University and/or manufacture training as requested by management Primary Duties Realize that the business is built on customer satisfaction and devote themselves to guaranteeing satisfaction to customer Follow the instructions and directions of your supervisors Always demonstrate professionalism and a good attitude Communicate and enforce dealership policies and procedures Complete all assigned CRM tasks daily Learn and know by heart the “Steps to the Sale” Ensure all leads and “Steps to the Sale” are logged in CRM daily Maintain a daily report of activities including number of guests, appointments, demos, write-ups, and sold & delivered customers using CRM Determine each customer’s vehicle needs by asking questions, listening and utilizing a guest sheet Demonstrate new and used vehicles to customers (includes test drives) Deliver new and used vehicles to customers. This process ensures that the vehicle is properly cleaned and that the customer understands the vehicle’s operating features and lays the foundation for customer loyalty Introduces customer to Service and Parts Departments Increase performance and maintain dealership standards by reviewing current statistics with the ASM/SM Meet and greet all guests within moments of arriving at the dealership Develop and apply a thorough knowledge of current new products including new features, customer benefits, specifications, prices, colors, options, accessories, models, series, and standard equipment Ensure complete follow-up with all sold and unsold customers Respond to online leads promptly and thoroughly Reply to all customer calls or inquiries post sale within the business day Perform outbound lead generating phone calls Maintain a clean, presentable and professional workspace Maintain Manufacture CSI score above district/zone average/benchmark. Maintain a valid Driver’s License Maintain any additional licensing that may be necessary to perform your job Perform other duties as assigned by management What We Offer: 500+ leads incoming monthly Spiffs and bonuses to be paid out Aggressive pay plan Over 350 New & used vehicles currently in stock Access to all new and used inventory within Go Auto At Go Auto, we're in the business of building careers, not just jobs. Discover our countless success stories of career growth during your interview. Your journey to an extraordinary life starts right now. Rev up your ambitions and apply today! #IND01

Requirements

Maintain a valid Driver’s License
Maintain any additional licensing that may be necessary to perform your job

Responsibilities

Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
Support the efforts of all coworkers towards meeting our core values
Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
Comply with Go Auto’s policies and Employee Code of Conduct
Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
Be a leader in your own role and assist others in their growth, development and sense of community with the team
Protect the legal and financial welfare of the dealership
Maintain the utmost legal, moral and ethical standards with all customers and coworkers
Attendance at Go University and/or manufacture training as requested by management
Realize that the business is built on customer satisfaction and devote themselves to guaranteeing satisfaction to customer
Follow the instructions and directions of your supervisors
Always demonstrate professionalism and a good attitude
Communicate and enforce dealership policies and procedures
Complete all assigned CRM tasks daily
Learn and know by heart the “Steps to the Sale”
Ensure all leads and “Steps to the Sale” are logged in CRM daily
Maintain a daily report of activities including number of guests, appointments, demos, write-ups, and sold & delivered customers using CRM
Determine each customer’s vehicle needs by asking questions, listening and utilizing a guest sheet
Demonstrate new and used vehicles to customers (includes test drives)
Deliver new and used vehicles to customers.
This process ensures that the vehicle is properly cleaned and that the customer understands the vehicle’s operating features and lays the foundation for customer loyalty
Introduces customer to Service and Parts Departments
Increase performance and maintain dealership standards by reviewing current statistics with the ASM/SM
Meet and greet all guests within moments of arriving at the dealership
Develop and apply a thorough knowledge of current new products including new features, customer benefits, specifications, prices, colors, options, accessories, models, series, and standard equipment
Ensure complete follow-up with all sold and unsold customers
Respond to online leads promptly and thoroughly
Reply to all customer calls or inquiries post sale within the business day
Perform outbound lead generating phone calls
Maintain a clean, presentable and professional workspace
Maintain Manufacture CSI score above district/zone average/benchmark.
Maintain a valid Driver’s License
Maintain any additional licensing that may be necessary to perform your job
Perform other duties as assigned by management