SALES ASSOCIATE - ROCK SHOP

Hard Rock International (USA), Inc.•Cincinnati, OH

22h

About The Position

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Requirements

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be eighteen (18) years of age.
Basic mathematical skills.
Excellent customer service skills.
Microsoft Word and Microsoft Excel.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Greets guests, answers the phone, and answers questions accurately and politely.
Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
Directs guests to different areas of the property.
Responsible for Player's Cards signup.
Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits.
Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
Displaying Retail product through Hard Rock’s visual display standards.
Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
Assures the complete satisfaction of each and every guest by creating memorable experiences.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.