Sales Associate- Paint Specialist

Rockys Ace Hardware•Fairhaven, MA

About The Position

This position is responsible for overall customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity of the paint department. Essential Duties: · Provide amazing, fast sales service by actively seeking out customers to assess their needs and provide assistance. · Provide information on product features/benefits, and know related items to sell an entire project. · Greet, qualify, recommend and close sales for customers in the paint department. · Troubleshoot customer issues/problems that may arise · Possess basic knowledge of adjacent departments. · Department and product knowledge that includes, but is not limited to the following areas: o ability to identify and explain different types of paint (i.e. premium vs. economy) o identify and explain different paint finishes (i.e. flat, satin, eggshell, and semi-gloss) o explain and demonstrate faux and decorative finishes o identify and explain various painters’ tools including paint sprayers, power washers, edgers, rollers, brushes o ability to explain the different uses of adhesives, solvents, caulk. · Maintain the in-stock position of assigned area, and ensure that it is clean, shop able, and safe. · Work in cooperation with Store Management, other sales departments, and the front-end associates to ensure customers’ needs are met. · Use various equipment and machinery to match and mix paint; must be able to visually distinguish slight differences in a vast array of colors. · Responsible for Paint training, coaching and developing store associates in the Paint department. · Drive the Business To Business “B2B” paint business · Attend mandatory monthly store meetings Other responsibilities as assigned by store management.

Requirements

High School degree, some college preferred; or equivalent combination of education and experience.
Experience in a retail environment a plus.
Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.
Should be able to calculate figures and amounts and apply basic concepts of math.
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have knowledge of retail computer systems and electronic cash registers.

Nice To Haves

Knowledge of Ceridian Dayforce and Epicor Eagle a plus.
Experience with Benjamin Moore’s web portal, ACE’s web portal, XRite a plus.

Responsibilities

Provide amazing, fast sales service by actively seeking out customers to assess their needs and provide assistance.
Provide information on product features/benefits, and know related items to sell an entire project.
Greet, qualify, recommend and close sales for customers in the paint department.
Troubleshoot customer issues/problems that may arise
Possess basic knowledge of adjacent departments.
Department and product knowledge that includes, but is not limited to the following areas: o ability to identify and explain different types of paint (i.e. premium vs. economy) o identify and explain different paint finishes (i.e. flat, satin, eggshell, and semi-gloss) o explain and demonstrate faux and decorative finishes o identify and explain various painters’ tools including paint sprayers, power washers, edgers, rollers, brushes o ability to explain the different uses of adhesives, solvents, caulk.
Maintain the in-stock position of assigned area, and ensure that it is clean, shop able, and safe.
Work in cooperation with Store Management, other sales departments, and the front-end associates to ensure customers’ needs are met.
Use various equipment and machinery to match and mix paint; must be able to visually distinguish slight differences in a vast array of colors.
Responsible for Paint training, coaching and developing store associates in the Paint department.
Drive the Business To Business “B2B” paint business
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.