Sales Associate and Guest Experience Guide

The NOW Roswell•Roswell, GA

16d

About The Position

The Experience Guide is accountable for driving for the guest experience, consistently achieving membership and enhancement goals, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This is an all-hands, front-of-house role. Flexibility and willingness to support all guest-facing and operational needs is required. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Requirements

Comfort with sales conversations and a desire to recommend services that enhance the guest experience
Strong sense of ownership and willingness to support all aspects of the role
Ability to balance warmth and efficiency in a fast-paced environment
Excellent communication skills and confidence acting as a brand ambassador
Team-oriented mindset—flexible, dependable, and solutions-focused

Nice To Haves

Prior guest service or sales experience preferred

Responsibilities

Deliver a consistently elevated, welcoming guest experience from arrival through departure
Confidently recommend and sell enhancements, memberships, and gift cards to meet boutique goals
Customize guest experiences through thoughtful consultation and service recommendations
Accurately book, edit, and manage appointments in a fast-paced environment
Handle payments and close out transactions with precision
Open and close the boutique following established procedures
Maintain reception and guest areas to brand and cleanliness standards
Proactively resolve guest concerns with professionalism and care
Support team members and leadership as needed to ensure smooth daily operations
Contribute positively to a collaborative, accountable, and results-driven workplace