Sales and Service Advisor- South Riding

Sun Auto Tire and Service•South Riding, VA

3d•$18 - $25

About The Position

Hogan & Sons Tire and Auto is a multi-generational family business that provides a full-service solution for all of your automotive and repair needs; ranging from tire replacement and inspections, to maintenance packages. We are looking for a Service Advisor to join our team. The Sales/Service Writer is responsible for selling and promoting all products and services offered by Hogan's by following the company’s store standards and expectations.

Requirements

High School Diploma or equivalent
Possess valid driver’s license, or obtain a valid driver’s license within 30 days of hire date
Ability to work five days per week

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned