Sales and Operations Assistant

DelMonte Hotel Group•Orange Village, OH

About The Position

Do you want to be part of a growing company with the ability to make a difference? Consider joining the DelMonte Hotel Group, a reputable, family-owned business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel Group develops, owns, and operates award-winning properties across 5 states, including New York, Ohio, Pennsylvania, Tennessee, and Rhode Island. We are seeking experienced and driven candidates like you to serve as a Sales and Operations Assistant . The main objective of the Sales and Operations Assistant revolves around ensuring seamless communication and coordination between guests, the sales team, and hotel operations to facilitate successful meetings and events. The role involves managing group room blocks, assisting with sales efforts, and ensuring banquet spaces are properly set up and maintained. Additionally, the position requires monitoring guest satisfaction, supporting direct billing and invoicing, distributing reports, and maintaining sales materials. A key focus is on maintaining high service standards, ensuring operational efficiency, and fostering collaboration between departments to enhance the guest experience. A successful candidate for this role will be highly organized, detail-oriented, and possess strong communication skills to effectively serve as the liaison between guests, sales teams, and hotel operations. They should be adaptable, able to handle changing circumstances and demonstrate problem-solving abilities. A background in hospitality or event coordination is preferred, along with experience in sales support and guest service. The ideal candidate will be proactive, customer-focused, and capable of managing multiple responsibilities while maintaining a professional and positive attitude. Strong teamwork, integrity, and the ability to work efficiently under pressure are also essential for success in this position. Benefits As a Sales and Operations Assistant . with DelMonte Hotel Group, you will be part of a hospitality leader who prides itself on cultivating a workplace that feels like home and that brings out the best in you each and every day. It’s the kind of company where many of our associates come for a job but stay for a career—the kind of place where your strengths will be appreciated and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with an excellent compensation package.

Requirements

Highly organized
Detail-oriented
Possess strong communication skills to effectively serve as the liaison between guests, sales teams, and hotel operations.
Adaptable, able to handle changing circumstances and demonstrate problem-solving abilities.
Proactive
Customer-focused
Capable of managing multiple responsibilities while maintaining a professional and positive attitude.
Strong teamwork
Integrity
Ability to work efficiently under pressure

Nice To Haves

Background in hospitality or event coordination is preferred
Experience in sales support and guest service

Responsibilities

Ensuring seamless communication and coordination between guests, the sales team, and hotel operations to facilitate successful meetings and events.
Managing group room blocks
Assisting with sales efforts
Ensuring banquet spaces are properly set up and maintained.
Monitoring guest satisfaction
Supporting direct billing and invoicing
Distributing reports
Maintaining sales materials.
Maintaining high service standards
Ensuring operational efficiency
Fostering collaboration between departments to enhance the guest experience.

Benefits

Competitive pay
Comprehensive benefits package including health, dental, vision, life insurance, 401k
Paid Time Off
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities

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