Sales and Marketing Executive Administrator - The Langham, Chicago

Langham Hospitality Group

3d•$26 - $32

About The Position

The Sales and Marketing Executive Administrator will primarily be responsible for providing administrative and logistical support to senior leadership within the Sales & Marketing department, including the Director of Sales & Marketing, Director of Sales, Assistant Director of Sales, Director of Entertainment, Director of Catering, and Director of Conference Services. This role will also serve as the central administrative resource for the department, ensuring seamless daily operations, efficient communication, and organizational excellence across all Sales & Marketing functions.

Requirements

Previous experience as a seasoned Sales and Catering Coordinator in an upscale or luxury hotel preferred.
Experience providing oversight in a multi-segmented work environment.
First-hand knowledge of sales and catering workflows and sales-related systems.
Excellent organizational skills, attention to detail and the ability to work under tight deadlines.
Ability to effectively deal with internal and external clients
Highly skilled at Microsoft Word and Excel
Thorough organization and time management skills to complete tasks efficiently and timely.
Ability to listen effectively, to speak and write English clearly.
Excellent knowledge of English grammar and spelling
Accurate typing skills at 50 words or more per minute.

Responsibilities

Provide administrative support to senior Sales & Marketing leadership.
Manage incoming and outgoing communications, including phone calls and emails, with professionalism and efficiency.
Coordinate calendars and schedule meetings, including daily team meetings and leadership engagements.
Maintain accurate, organized, and confidential records, files, and documentation.
Prepare reports and departmental documentation, including expense reports, banquet forecasts, and 21-day catering reports.
Monitor and manage sales and catering inquiry portals, ensuring timely review and assignment to the appropriate team members.
Coordinate group-related business logistics, including proposals, contracts, menu cards, parking vouchers, and welcome amenities.
Create and manage individual reservations for VIP guests as requested by senior leadership.
Serve as the subject matter expert for departmental software systems (e.g., Delphi, Shiji, Microsoft Office).
Oversee day-to-day operations of the Sales & Marketing office to maintain an organized and efficient work environment.
Monitor inventory and maintain adequate office supplies.
Manage correspondence distribution, including emails, phone calls, and physical mail.
Assist with onboarding new team members and coordinate training sessions.
Collaborate cross-functionally with internal departments to ensure smooth execution of operations and events.
Provide oversight and support Sales and Marketing Coordinators, ensuring daily tasks are performed in alignment with hotel and company standards.
Promote consistency, efficiency, and professionalism across administrative workflows.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling