Sales and Hospitality Associate - Field House Brooklyn

CHELSEA PIERS LP • New York, NY

2d • $20 - $20

About The Position

Chelsea Piers seeks part-time Sales & Hospitality Associates to join our Field House team. In this role, you will be responsible for both delivering superior customer service and executing sales initiatives. This role reports to the Assistant General Manager and works closely with all teams.

Requirements

• Minimum of 1 year in experience in hospitality, event, or catering sales, preferred
• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Prior sport/athletic experience, preferred
• High school diploma/GED req
• Strong interpersonal skills, with the ability to engage and build rapport with customers
• Excellent communication skills, both written and verbal
• Familiarity with CRM systems, preferably Zoho is preferred
• Ability to multitask and prioritize effectively
• Knowledge of product and service offerings, with a willingness to upsell and cross-sell
• Experience in operations or hospitality, with a focus on maintaining a presentable environment and supporting team members
• Flexibility to adapt to changing responsibilities and priorities
• Ability to work Saturday preferred

Responsibilities

• Leverage connectivity and retention opportunities by engaging and building relationships with members and customers
• Address customer questions, comments, or concerns in a timely manner
• Troubleshoot emerging issues as they arise; always prioritizing the customer experience
• Greet customers in an energetic and friendly manner as the enter the facility
• Respond to inbound inquiries about offerings, registration, etc. through our Customer Relationship Management system (Zoho)
• Help achieve team sales pace and targets on a monthly, quarterly, and yearly basis
• Provide a highly competitive, satisfactory, and uncompromising sales experience to all new, current, and potential clients
• Initiate or execute projects for the sales team, and drive engagement with seasonal experiences (ex: Summer Camp)
• Be educated with a working knowledge of all product and service offerings to leverage all upselling and cross selling opportunities
• Work a minimum of two shifts at the main desk / week
• Maintain in-stock and presentable conditions in all assigned work areas
• Attend weekly departmental meetings and other scheduled meetings to support operations
• Aid team members in all attendance, scheduling, registration, and check-in procedures

Benefits

• excellent benefits, including a complimentary membership to Chelsea Piers Fitness
• transportation benefits
• LinkedIn Learning
• other exciting venue benefits at Chelsea Piers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees