Sales and Experience Manager
About The Position
At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike. As the Sales and Experience Manager, you’ll be the heartbeat of our front-of-house operations. Your leadership is key to the Goldfish Swim School community experience. You will directly influence this through: Managing interactions with prospective members. Training team members. Collaborating on marketing initiatives. Running successful events. Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts. This is a key-carrying position and you may be responsible for opening and closing the building independently. What We Believe In: A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine. Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same. Celebrate!: We recognize wins, cheer each other on, and make work joyful. Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates. Why You’ll Love It Here: We work hard, support each other, and have fun doing it. At Goldfish Swim School, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally. Healthcare eligibility begins after 90 days of working 30+ hours/week.
Requirements
- Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
- All certifications must be kept current in accordance with renewal standards
- This is a full-time position (30+ hrs/week)
- Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need.
Responsibilities
- Lead Management & Team Coordination: Ensure prompt & effective follow-up with leads
- Monitor lead interactions and ensure a Golden Experience
- Support and guide the Customer Experience Representative team in achieving daily goals
- Attend scheduled team meetings and in-services
- Marketing & Event Support: Collaborate with the marketing team to analyze trends and implement outreach strategies
- Coordinate and participate in community events
- Billing & Inventory Support: Manage, track and order inventory in partnership with the General Manager
- Oversee billing communications before and after monthly invoicing
- Support the General Manager in running monthly billing
- Address billing concerns with clarity, compassion, and efficiency
- Training & Onboarding: Assist with hiring and onboarding of all new employees
- Train and mentor new and current Customer Experience Representatives
- Foster a culture of service, support, and continuous learning
- Reporting & Operations: Run regular reports to track performance and drive improvement
- Maintain organized filing, data systems, and in-school signage and boards
- Assist with staff scheduling and daily operational preparation
Benefits
- Dental insurance
- Employee discounts
- Paid time off
- Opportunity for advancement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
