Sales and Design Consultant (full-time)
About The Position
Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Summit, NJ. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant, you will wear many hats - you will educate and advise customers on rug selection, sizing and act as a customer champion - delighting customers and assisting with their projects. In each interaction, you will take pride in building strong relationships with consumers and the Trade community, ensuring their happiness and loyalty at every touchpoint.
Requirements
- 2+ years of experience in a consumer-facing role.
- 2+ years of direct consumer sales and account/project management experience
- Passionate about interior design and home décor - you stay up to date on home décor trends
- Self motivated, curious, empathetic, and a great listener
- Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions
- High level of proficiency working across multiple software tools including Salesforce, Google Suite, Shopify, Zoom, etc.
- Great time management and organizational skills with a high level of accountability
- The ability to work a flexible schedule, including weekend and holiday hours as necessary
- Strong interpersonal and communication skills with the ability to build rapport with customers and team members
Nice To Haves
- Experience working with interior designers, architects, stagers, etc.
- BA or experience working in a creative field: interior design, art history, architecture, etc.
- Working with custom products
- Experience with design tools and spatial planning
Responsibilities
- Provide consumer and Trade customers a high touch and personalized experience through multiple channels - in person, chat, text, email, video, phone
- Drive sales through proactive outreach
- Deliver exceptional design and product expertise to customers
- Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
- Advise customers on floor plan layout, material selection, and custom-sized rug measurements
- Surprise and delight customers - exceed their expectations - create memorable experiences
- Utilize innovative technologies to help customers bring their projects to life
- Use your passion for home décor and interior design to connect with customers and drive sales, all while working in a supportive and inclusive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
