Sales and Delivery Analyst (SAP SD)

COLETO BRANDS LLC•Greenville, SC

2d•Remote

About The Position

Coleto Brands, parent Company of Progress Lighting and Kichler, is seeking to fill a Sales & Delivery Analyst role. The Sales & Delivery Analyst will support and optimize the order-to-cash process in SAP S/4HANA Public Cloud. This role partners with Sales, Customer Service, Supply Chain, and Finance teams to ensure sales orders, deliveries, and invoicing flow seamlessly across the enterprise. The analyst will provide L2 support, drive system enhancements, and align SAP SD best practices with business needs. This is a fully remote position within the U.S. Success In this Role: Reduced order-to-cash cycle times. Seamless integration between Shopify, EDI, Salesforce and SAP. High delivery accuracy and customer satisfaction. Assist with developing key reports within SAP. Insure we meet our daily, monthly delivery goals. Cross-Functional Collaboration. Partner with Finance to ensure clean billing impacts and accurate financial posting handoffs. Partner with Supply Chain/Warehouse teams to ensure order-to-warehouse . Execution handoffs are stable and operationally workable. Support KPI monitoring and improvement for O2C execution performance.

Requirements

5+ years of experience with SAP Sales & Distribution (SD) in ECC or S/4HANA. Public Cloud is strongly preferred.
Strong knowledge of order-to-cash business processes.
Demonstrated experience owning configuration and supporting business operations (L2 support).
Experience configuring pricing, credit management, and delivery processing.
Required: experience supporting EDI-enabled order processes and operational troubleshooting.
Required: Understanding of EDI order flows (850/855/856/810) and their impact on sales and delivery.
Strong root-cause analysis and communication skills.

Nice To Haves

Familiarity with Shopify, Salesforce CRM, or other eCommerce integrations to SAP Public Cloud.
Exposure to transportation/logistics modules.
SAP certification in Sales & Distribution.
Strong verbal and written communication skills.
Experience in Fit-to-Standard or SAP Public Cloud programs with quarterly release cycles.
Experience supporting high-volume order management environments and multi-site fulfillment.
Shopify experience (nice-to-have).

Responsibilities

Provide L2 support for sales orders, quotations, billing, and returns.
Configure and troubleshoot pricing conditions, discounts, and tax setups.
Partner with Customer Service and Sales Ops to resolve order management issues.
Collaborate with Supply Chain & WM Analysts on delivery, warehouse handoffs, and EDI integration.
Work with Finance on billing, credit management, and revenue recognition alignment.
Translate sales KPIs into actionable system enhancements (e.g., order cycle time, perfect order rate, delivery accuracy).
Participate in quarterly release testing cycles to maintain SD process stability.
Leverage SAP Fiori apps for sales order and delivery management.
Commitment to knowledge sharing.
Key contributor to design reviews and solution design.
Solution concept design and estimation.
Testing, Releases, and Change Governance.
Lead functional testing for O2C changes: unit, regression, and user validation; coordinate defect resolution.
Support SAP Public Cloud quarterly release readiness: review release notes/impacts, execute regression plans, and coordinate business communications.
Create/maintain process documentation, work instructions, and training materials; support adoption.