Sales and Customer Service Representative

RSP Events • Chester, PA

11d

About The Position

Passionate about home improvement and helping people? We have the perfect role! As a Sales and Customer Service Representative, you'll be the face of our home improvement partners - working closely with customers to understand their needs and deliver personalized solutions. Get to work alongside a team that values relationships and customer satisfaction above all else. Bring your people skills, and we’ll bring the tools to help you thrive! Retail Reinvented. Results Delivered. We’re a results-driven sales firm focused exclusively on the Home Improvement industry. Rocksteady Promotional Events works behind the scenes and on the front lines to elevate retail performance through smart strategies and customer-centric campaigns. From product launches to seasonal promotions, we bring energy, expertise, and excellence to every project.

Requirements

• Proven experience in a sales or customer service role, preferably in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to connect with a diverse range of customers
• Strong problem-solving abilities, particularly in identifying and addressing customer needs related to home improvement
• A genuine passion for helping people and ensuring their peace of mind
• Ability to work independently and as part of a collaborative team
• Results-oriented with a track record of achieving sales targets
• Proficiency in using CRM software and other relevant sales tools
• High school diploma or equivalent

Nice To Haves

• Some college education is a plus

Responsibilities

• Serve as the primary point of contact for all customer inquiries, providing expert advice and generating sales leads at partnered retail locations
• Schedule home improvement sales consultations efficiently and accurately, ensuring optimal routing and customer convenience
• Educate customers on home improvement options to provide a launch pad for Sales Consultants to close the deal upon the home inspection
• Cultivate strong customer relationships to foster loyalty and transform one-time customers into lifelong advocates
• Maintain a high level of customer satisfaction through professional, courteous, and effective communication
• Collaborate with the Sales and Customer Service Representative team to ensure seamless service delivery and exceptional customer experience.
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees