Customer Service and Sales Representative

Mr. Handyman•Malvern, PA

20h•$35,000 - $45,000

About The Position

For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! As a Customer Service and Sales Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests, scheduling and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Requirements

Knowledge of home maintenance and repair
Previous customer service and sales experience preferred
Strong written and verbal communication skills
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Detail-oriented with strong data entry skills
Team player who can work independently

Responsibilities

Receive incoming calls in professional and courteous manner
Return customer calls, respond to customer complaints, and resolve issues
Schedule services and dispatch technicians
Perform marketing functions to sell additional work and earn business
Perform administrative functions including data entry, payment processing, and supply inventory
Perform other duties as needed which may include cross-training in related positions