Sales and Client Experience Director - Business Banking

PNC Bank • Fort Worth, TX

17d • $100,000 - $221,000 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Experience in driving sales. Will work with Business Banking Relationship Manager Virtual teams in all 4 time zones. Position can be located at a major PNC building within the footprint, including locations not listed in this posting. There will be regular in office expectations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Collaborates with senior leaders Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership . Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes. Utilizes a defined governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities. Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level. Leads and serves as subject matter resource for heads of products and channels in the line of business. May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8 + years.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Account Management
• Competitive Strategies
• Customer Experience (CX)
• Negotiation
• Operations Management
• Sales
• Strategic Planning

Responsibilities

• Collaborates with senior leaders
• Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment.
• Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership
• Develops strategies and tactics that proactively create readiness at the front line.
• Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
• Utilizes a defined governance process to prioritize strategic initiatives.
• Ensures adequate capacity to support successful execution of business priorities.
• Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
• Leads and serves as subject matter resource for heads of products and channels in the line of business.
• May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

What This Job Offers

• Job Type: Full-time
• Career Level: Director