Sales and After Sales LMS Coordinator

Stellantis•Auburn Hills, MI

About The Position

The Sales & After Sales LMS Operations Coordinator is the lead position responsible for building and maintaining Sales and After Sales curricula, providing support for assessment authoring tool, Adobe Connect, Live, In-Dealer and VCO offering support for trainers.

Requirements

Bachelor’s degree in Business Administration or other related field -OR- High School Diploma /GED and 10+ years of experience in Learning Management Operations, Curriculum Development
Technical and troubleshooting capabilities are necessary. Experience working in LMS. Support skills and ability to work with a team and provide clear direction both written and verbally and promoting process improvement.
An understanding of training development and curriculum
Familiarity with Learning Management Systems
Experience documenting application business requirements and user acceptance testing
Expertise in dealer training programs & related industry benchmarks
Ability to interact effectively with various management levels
Strong written and verbal communication skills
Ability to multi-task and work in a rapid pace environment
Strong project management skills
Familiarity and ease with office automation programs (PowerPoint, Excel, Word, etc.)

Responsibilities

Main point of contact for the Stellantis Performance Institute LMS CDJRF|Alfa Romeo business partners in relation to Sales and After Sales certifications, UCIs, authoring tool, assessments, live and VCO trainer support
Cross trained to support International, Mexico and Experiential LMS Operations Specialist
Builds, implements and updates new and existing certification plans for Sales and After Sales for CDJRF, Alfa Romeo (over 40 different curricula)
Assists with processing Universal Course Information (UCI) requests including CJDRF|Alfa Romeo
Process UCI’s on daily basis (entry of new courses and updating existing courses in LMS) for CDJRF, Alfa Romeo, and other ancillary courses
Authors and updates CDJRF|Alfa Romeo|Expert assessments and surveys
Provides authoring tool maintenance and clean up
Supports 20+ trainers with creating and managing all instructor-led class offerings for Live targeted training and workshops to ensure dealership personnel can meet required training.
Supports VCO tool (currently Adobe Connect) and Trainer VCO technical issues
Main contact for all VCO trainers
Responsible for Adobe Connect Training for all trainers as needed
On call, daily for extended work hours at Performance Institute and Virtual Classroom Online
Support examples: trainer log in, student accessibility, works with Hot Line Lead to coordinate calls and outbound projects
Participating in business partner meetings related to support modifications, configurations and new programs, translating business needs into practical system application and operational requirements
Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results
Uphold and consistently apply Operations policies, processes, and procedures
Maintain ongoing process and system documentation
Update communications in LMS & coordinate updates/recordings with hotline support person (i.e., Yellow Banner with matching upfront IVR messages)
Participate in other projects and activities as requested.