Sales Analytics Consultant

Southwest Airlines • Dallas, TX

11h • Onsite

About The Position

As a Sales Analytics Consultant, you’ll serve as the sales organization’s expert in using, understanding, and acting on customer data. You’ll help businesses make sense of massive amounts of transaction, travel, and engagement data so they can understand who their travelers are, identify opportunities, and deliver experiences that delight customers while moving the metrics that matter. You’ll combine deep business knowledge with strong technical expertise to unlock powerful insights for each company, then leverage exceptional communication skills to transform those insights into compelling stories that drive action from both internal and external partners. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, economics, and their applications
• Knowledge of the principles and methods for moving People or goods by air, rail, sea, or road, including the relative costs and benefits
• Knowledge of the principles and methods for showing, promoting, and selling products or services throughout the sales process.
• Skilled in identifying, collecting, organizing, visualizing, and assimilating data which may also include turning raw data into meaningful information using data-oriented programming languages and visualization software. To include:
• Use of data prep tools (such as Alteryx or similar products)
• Use of data visualization software (such as Tableau, Power BI, etc.)
• Advanced use of SQL to manipulate data and draw insights from large datasets
• Expert use of Microsoft Excel
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to clearly articulate complex topics and distilled insights to a variety of audiences, bridging the gap between data and stakeholders
• Ability to listen, understand, and communicate ideas via writing, speaking with others, or presenting to a group
• Ability to think independently, work autonomously, handle ambiguity, and pivot quickly to solve hard problems
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to independently transform raw data into clear and actionable insights, clearly communicate and influence others, execute strategies, and adapt for performance across a variety of entities (companies, customers, industries, etc.)
• Required: High School Diploma or GED
• Advanced-level experience, seasoned and specialized knowledge in:
• Sales analysis and the transportation industry
• Solving ambiguous problems and developing a clear action plan
• Working with large datasets
• Independently translating raw data into actionable insights
• Influencing stakeholders to drive change
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to travel (up to 50%) including overnight stays

Responsibilities

• Deliver Customer insights and opportunities through internal and Customer data, Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.
• Work seamlessly with Account Managers and the Customer Success Team to deliver revenue driving account strategies, tactics, contract proposals, and effective presentations
• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with Senior Leaders, sales team partners, customers, and others
• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities
• Provide the research and analysis of trends, and the development of new processes, tools and reports to support increased revenue from the corporate accounts and greater efficiency within the sales cycle
• Identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, or a variety of other sources
• Communicate effectively with Customers delivering insights, opportunities, QBRs, and RFPs
• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities
• Partner with the Account Managers to identify opportunities for improvement and support quarterly business reviews
• Serve in the role of a mentor to develop analytical skills within and outside the team
• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners
• Utilize appropriate data management procedures including privacy standards
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED