Sales Analyst- Client Management

Worldpay•Cincinnati, OH

27d•Onsite

About The Position

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. We’re looking for an analyst to join our ever evolving Client Management team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Client Management Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. The Client Management team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. We operate in a fast-paced everchanging environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world.

Requirements

2+ years experience with Salesforce reporting, preferably Analytic Studio / CRM-A.
Bachelor’s degree or the equivalent combination of education, training, or work experience.
Knowledge of basic analysis and financial principles.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to multi-task and prioritize to handle numerous responsibilities with little direction.
Proven ability to be self-motivated and work well independently.
Willingly shares relevant technical knowledge and expertise to other resources.
Ability to work productively in a fast-paced environment.

Nice To Haves

Merchant services or industry-related experience.
Previous sales or operational experience.
Experience with Alteryx.

Responsibilities

Research, compile, analyze and report on various operational data from multiple sources.
Merge, transform, manipulate and create datasets into required format for analysis.
Analyze accounts on a regular cadence to ensure proper portfolio balancing and inclusion.
Report on team performance for KPIs.
Research data anomalies and issues.
Research questions related to report information and calculations.
Prepare reports of findings for management to facilitate decision-making.
Produce and distribute monthly, quarterly and annual reports.
Provide recommendations for improvement and written documentation that relates to analysis of data.