Sales Advisor - Melia Orlando Hotel

Melia Hotels International

83d

About The Position

Adhering to the philosophy, policies, procedures and quality standards established by Meliá Hotels International, the person responsible for generating new sales of the Circle product will act as a vacation advisor, adopting a dynamic and flexible approach in each of its Commercial Conversations. With attention and care, he/she will explain in a logical and structured way all the necessary information about the Circle product, highlighting its attributes, benefits and advantages. In each presentation, you will ensure that MHI's own highest standards of quality, credibility, and consistency are maintained. Responsible for the presentation of the Circle product to customers interested in learning about the benefits and advantages offered by Circle by Meliá. Her/His role will focus on advising and motivating customers to acquire the membership, using practical demonstrations on the use of the membership, always with the aim of representing the brand according to the established standards. In addition, he/she will be responsible for offering an optimal treatment to customers, ensuring that all interactions remain aligned with the company's policies and guidelines, to protect and promote the brand's reputation.

Requirements

College degree preferred in the following areas: Business Administration, Marketing, Social Communication and Public Relations.
Minimum 1 year in a similar position. Sales executive, Public Relations, customer service.
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
Must be able to read, write and speak Spanish and English. Other languages preferred.
Computer proficiency in software applications including MS Word, Excel, Outlook and reservations systems
Effective oral and written communications skills

Responsibilities

Attend business meetings every day.
Meet and exceed production KPIs (volume, average transaction, and close percentage) set forth in monthly and annual budgets.
Effectively use the systems and tools available for the sales process (Salesforce, TSW or the one indicated).
Actively participate in promotional activities and events organized by the company for sales purposes.
Know in depth the benefits and characteristics of the product/service in order to be able to transmit them clearly and effectively.
Have an accurate command of product pricing and its updates to provide accurate information to customers.
Have complete mastery over the contractual terms and conditions associated with membership, to provide accurate and transparent information to customers.
Identify customer needs and provide appropriate advice on product use.
Detect sales opportunities and work strategically to ensure a successful closing, customizing the proposal according to your needs.
Possess effective communication and negotiation skills to facilitate the sales process.
Present the advantages and benefits of the product in a coherent and consistent manner, highlighting its value to the customer.
Provide personalized customer service both during the presentation and in any subsequent contact, if necessary.
Carry out an after-sales follow-up of customers during their stay to ensure their satisfaction.
Properly channel requests for reservations or membership use, contributing to the satisfaction of members through the correct delivery of the requested services, generating a My First Booking.
Efficiently manage sales processes, maintaining an organized and professional approach to the customer.
Be willing to work in any of the lines of business or site that the company requires, demonstrating flexibility and willingness.
Maintain an image in accordance with the standards and guidelines established by the company.
Wear the corresponding badge as part of personal identification.
Respect the colors and rules set forth in the dress code for the Circle team.
Show courtesy, respect, and professionalism in all interactions.
Maintain fluid and respectful communication with superiors and co-workers.
Be willing to adapt to initiatives and process updates related to their roles, fostering their professional development.
Collaborate effectively with the team to achieve common goals.
Ensure compliance with the established commitments, respecting the guidelines and procedures defined by the company.
Be actively involved in the work, looking after the interests and image of the company at all times.
Perform other tasks inherent to their position as assigned by their immediate superior.