H&M Sales Advisor

H&M Group • Kansas City, KS

2h • Onsite

About The Position

As a Sales Advisor at H&M, you will be responsible for delivering excellent customer service by welcoming and guiding customers through the store and OMNI experience, actively selling products, and providing support and guidance. You will leverage your fashion and product knowledge to enhance the customer experience. The role also involves managing garment refill and care, maintaining presentation standards, and contributing to a clean and tidy sales floor and back of house. You will work closely with the store team to ensure an excellent overall customer experience. A typical day encompasses customer sales and profit generation, staying updated on fashion trends, team development, and executing retail operations and visual merchandising.

Requirements

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

• Access to Colleague Resource Groups (CRGs)
• Access to a large global talent community, where career growth and aspirations have no limits
• Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• Employee discount at H&M, & Other Stories, and COS
• Staff discount card, usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
• Included in the H&M Incentive Program – HIP
• Local markets offer different competitive perks and benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees