Sales Administrative Assistant

Copart•Dallas, TX

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Sales team Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, and customer portal are completed in a timely manner. This person will also provide support for the various members of our National Sales Team. Completing all required tasks accurately and timely with attention to detail is imperative.

Requirements

Associate degree, or equivalent combination of education, experience, and training that provides the required knowledge and skills
Minimum of 2 years’ experience in an administrative role
Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Excellent organization, time management, and prioritization skills.
String communication skills, both written and verbal
Proven problem-solving, decision-making, and sound judgment
Capable of delivering outstanding customer service both internally and externally

Responsibilities

Assess customers' needs and provide assistance and information on product features
Prioritize and respond to incoming calls, emails, and Sales Team requests
Remain knowledgeable on products and services offered
Create and maintain inside and outside training material
Sort/Action/File incoming emails via the shared mailbox
Resolve customer issues by investigating problems, developing solutions, and preparing reports
Provide sales materials for meetings, such as presentations, flyers, and other documents
Arrange and coordinate meeting rooms, teleconference setup, and other tasks related to client visits
Work with account managers to ensure new customer instructions are communicated
Take ownership of any general customer inquiry, allocate and confirm resolution for customer
Assist in the preparation and management of regularly scheduled reports
Deliver excellent customer service both internally and externally