Sales Administrative Assistant

Loews Hotels•Miami Beach, FL

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams. Duties and Essential Functions Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment Strong administrative skills and attention to detail Exceptional customer service skills, over the phone and in person, with customers and internal departments Ability to manage different personalities, work styles and needs Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested Assist in the preparation of regularly scheduled reports Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival Assist with special project tasks, including mailings, sales blitz lists and other sales related activities Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking Assemble proposals and regret correspondence for Sales and Catering Managers Create Post Convention Reports, merge corresponding thank you letters Conduct Site Visit Tours as needed for Sales and Catering clients Send first contact template response to Catering inquiries with basic hotel information Assist in managing execution of small one-day meetings or rooms only programs Work directly with Operations/Restaurant to help coordinate the handling of functions Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution Other duties as assigned Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Responsibilities

Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
Strong administrative skills and attention to detail
Exceptional customer service skills, over the phone and in person, with customers and internal departments
Ability to manage different personalities, work styles and needs
Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
Assist in the preparation of regularly scheduled reports
Assist with return phone calls. Qualify leads with additional details.
Help clients with details on upcoming groups
Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
Assemble proposals and regret correspondence for Sales and Catering Managers
Create Post Convention Reports, merge corresponding thank you letters
Conduct Site Visit Tours as needed for Sales and Catering clients
Send first contact template response to Catering inquiries with basic hotel information
Assist in managing execution of small one-day meetings or rooms only programs
Work directly with Operations/Restaurant to help coordinate the handling of functions
Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
Other duties as assigned