Sales Administrative Assistant -Rio for Schools

Rio Grande•Albuquerque, NM

41d•Hybrid

About The Position

The Business Support Specialist supports operational, administrative, and customer-facing processes within the Rio for Schools (RFS) division. This role ensures accurate account setup, instructor onboarding, PO and quote processing, and data integrity across multiple systems. The Specialist acts as a connector between Sales, Operations, instructors, and academic partners.This position is ideal for someone passionate about education, highly detail-oriented, and comfortable navigating complex processes, spreadsheets, inbox management, CRM systems, and purchase order workflows. Jewelry industry experience is not required but preferred. A background in education or working with instructors/schools is a strong plus.The role also supports long-term strategic initiatives, including helping the RFS team analyze data, identify patterns, strengthen networks, and contribute to the broader goal of growing the number of jewelers in the industrywhile also supporting emerging partnerships beyond jewelry.

Requirements

Strong interest in education; experience working with instructors, schools, or academic programs is preferred.
High level of attention to detail, particularly with:
Spreadsheets
Large inbox management
Multi-step processes
Excel (intermediate to advanced preferred)
PO processing software
CRM systems (HubSpot preferred)
Ability to manage complex workflows with precision and accuracy.
Strong communication skills, both written and verbal.
Ability to work independently, ask questions, seek clarity, and follow processes.

Nice To Haves

Jewelry industry familiarity
Previous sales, lead generation, or customer relationship experience.
Previous experience supporting education-focused programs or operations.

Responsibilities

Quote Management
Verify accuracy of account assignments on all quotes.
Ensure quotes for RFS orders are always generated under NT-60 account classification.
Support Sales with corrections or adjustments as needed.
Account Coding & Maintenance
Purchase Order (PO) Processing
Confirm customers are set up for POs, including terms and RFS eligibility.
Review order histories to prevent duplication.
Add Blanket/Open POs to accounts for seamless future ordering.
Upload all POs to the Sales Group PO folder for recordkeeping.
Investigate and reconcile multiple or duplicate accounts, creating clear internal notes.
Process POs delivered to the RFS mailbox.
Scan, upload, and properly save all mailed POs in the Sales Group PO folder.
Rio for Schools Instructor & Partner Onboarding
Support onboarding for all RFS instructors, including high school and private instructors.
Validate instructor legitimacy using websites, Instagram/FB, or professional presence.
Ensure compliance with RFS eligibility guidelines(e.g., no instructors offering free YouTube/social media classes).
Maintain accurate instructor data and profiles across systems.
Data, Insight, and Process Support
Utilize Excel, CRM (HubSpot), and PO software to maintain organized, accurate data.
Analyze information to spot patterns, connections, opportunities, and big-picture insights.
Support long-term projects such as expanding the reach of RFS and building career pathways to increase the number of jewelers in the industry.
Assist with cross-industry relationship building and support networking efforts including tradeshows (e.g., SNAG).

Benefits

Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits