Sales Account Manager

Estes Express Lines•Denver, CO

About The Position

Develops and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory Provides reports on the sales activities for a given period of time Utilizes CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships Interfaces with the customer to understand the customer's overall objectives and requirements Contacts customers on a regular basis to maintain account relationship Advises customer of Estes' new product and service offerings and obtain feedback on service products Shares details with customers on additional offerings to provide value added service Expedites the resolution of customer concerns Prepares and conducts service presentations to the customer Contributes to the quarterly/annual business forecasting by providing account trends and future customer needs Promotes world-class customer care throughout the terminal Meets and exceeds predetermined sales goals and objectives and reports on progress weekly Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

Bachelor’s Degree or any combination of education and experience which would provide an equivalent background
Three years of experience in Sales highly preferred; LTL/transportation sales experience a plus
Ability to manage multiple accounts and priorities required
Strong verbal, written and listening communication skills required
Strong work ethic, organization and problem skills required
Strong Microsoft Office skills required
Must possess a valid driver’s license and an acceptable MVR.
Travel within assigned territory to develop customer relationships and overnight stays as needed for training and development required
Ability to work all shifts and in all areas relative to the needs of the terminal as business needs dictate
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Master’s Degree a plus
LTL/transportation sales experience a plus
Prior CRM experience preferred; SalesForce CRM experience highly preferred

Responsibilities

Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory
Provide reports on the sales activities for a given period of time
Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships
Interface with the customer to understand the customer's overall objectives and requirements
Contact customers on a regular basis to maintain account relationship
Advise customer of Estes' new product and service offerings and obtain feedback on service products
Share details with customers on additional offerings to provide value added service
Expedite the resolution of customer concerns
Prepare and conduct service presentations to the customer
Contribute to the quarterly/annual business forecasting by providing account trends and future customer needs
Promote world-class customer care throughout the terminal
Meet and exceed predetermined sales goals and objectives and reports on progress weekly
Regular attendance is required